Yesterday we held our annual manager’s meeting. Our president, Stu Cohen, went over the 2008 business results, and our owner, Marc Malnati, discussed 2009 goals. We all know that 2008 was a difficult year for many industries, and the restaurant industry was hit very hard. But Lou Malnati’s is fortunate to have loyal customers who continue to desire our quality product offered at a great value. Thank you loyal customers!
It is also because of our customers that we have hope for 2009. Even though the financial analysts are calling for continued economic struggles throughout the country, we have the desire and determination to weather the storm. We will continue to offer the qualities of product and services that our customers expect. We want to go the extra mile to make their experience at Lou Malnati’s the best it can be. We want to earn the trust and loyalty of each of our customers. In this time of economic doubt, what can we do new or better to keep them coming back to Lou’s on a regular basis?