Wednesday, August 11, 2010
We're on a Mission
Lou Malnati's is a family-owned food-service company in a unique environment and produced by a management team and staff committed to each other, the customer, and the community.
Regarding products served, Lou Malnati's features its signature item, "deep-dish pizza" and other quality homemade food made to order. Innovation of products and services is important, as is good food at reasonable prices.
Lou Malnati's is a tradition, with customers and employees representing second and third generations of involvement with Lou's.
Our mission has been pretty clear since Lou first opened in Lincolnwood in 1971 - great customer service and great deep-dish. We take pride in offering the best customer service we can and the best affordable deep-dish pizza in Chicago. It is our hope that our customers know just how important they are to us, as well as the people that embark on their career path with us. We get an enormous amount of feedback from the families and friends that come in and dine at our restaurants and we love it. Every tidbit we receive, from complaints to compliments and even recommendations, we take all of it into consideration. We must admit, a lot of smiling goes on around here when we receive compliments and heart-felt stories from seasoned customers. There's nothing that can brighten our days more than hearing about a family introducing their newest family member to the Lou's tradition, or hearing about a soldier returning from overseas and wanting nothing but Lou's and their family beside them, or how a simple random act of kindness by a member of our waitstaff made a customers' dining experience that much more enjoyable. We love it all.
If you ever want to let us know how we're doing, ask a question or offer a suggestion, feel free to send us an email. If you want to share your experience with the rest of world, review your favorite Lou's location on Yelp. And, of course, you can always find us on Facebook and Twitter as well - can you tell we like staying in touch?